Customer Success Stories
See how leading organizations use PropSight to reduce inspection costs, eliminate scheduling delays, and improve data quality.
Meridian Lending Group
Mortgage LendingMeridian was spending $85 per inspection using third-party agents, with average turnaround times of 5-7 business days. Scheduling conflicts and no-shows caused 30% of inspections to require rescheduling.
PropSight's homeowner-driven inspection model eliminated scheduling entirely. Magic links sent via SMS achieved 92% completion rates within 24 hours. AI quality control ensured every photo met their standards without manual review.
72%
Cost Reduction
< 24 hrs
Turnaround Time
92%
Completion Rate
"PropSight transformed our inspection workflow from a 5-day bottleneck into a same-day process. The cost savings alone justified the switch within the first month."
Heritage Insurance Co.
Property InsuranceHeritage needed to conduct 2,000+ property condition assessments per month for policy renewals. Their manual process required a team of 15 field inspectors and still couldn't meet demand, creating a 3-week backlog.
PropSight's self-service model allowed policyholders to complete inspections on their own schedule. The bulk import feature processed their monthly renewal list in minutes, and automated SMS/email delivery achieved 88% response rates.
3x
Monthly Volume
60%
Staff Reduction
100%
Backlog Cleared
"We went from a 3-week backlog to real-time processing. Our policyholders actually prefer the self-service approach — they complete inspections at their convenience instead of scheduling around an inspector's availability."
Apex Loan Servicing
Loan ServicingApex managed 50,000+ loans requiring periodic property condition checks. Their existing vendor charged $45-65 per inspection with inconsistent quality — 40% of reports required follow-up for missing or unclear photos.
PropSight's AI photo quality control eliminated the rework cycle entirely. GPS verification provided fraud prevention that their previous vendor couldn't offer. The predictive analytics dashboard helped them prioritize high-risk properties.
< 3%
Rework Rate
15 cases
Fraud Detection
$1.2M
Annual Savings
"The AI quality control alone saved us thousands of hours in rework. But the real game-changer was GPS verification — we caught 15 fraudulent inspections in the first quarter that our previous vendor would have missed entirely."