Everything You Need for AI-Powered Property Inspections
PropSight delivers a complete inspection management platform — from order creation through AI quality control to branded report delivery. Explore our full feature set below.
Core Platform
End-to-end inspection workflow from order to report delivery
Inspection Order Management
Create, track, and manage property inspection orders with auto-generated order numbers, status tracking, and full lifecycle management from creation to report delivery.
Magic Link Homeowner Flow
Homeowners/borrowers receive a secure magic link via SMS and email — no app download or login required. They complete a guided photo inspection directly on their mobile device.
Guided Photo Capture
Step-by-step photo capture flow covering exterior (front, sides, house number, street sign) and interior (living areas, kitchen, bedrooms, bathrooms, basement) with real-time guidance.
AI Photo Quality Control
Every photo is validated in real-time by AI Vision for blur, lighting, and subject accuracy. Failed photos prompt an immediate retake, ensuring high-quality submissions every time.
Branded PDF Reports
Professional PDF reports matching your branded template layout with property info tables, occupancy data, property characteristics, inspector comments, and a labeled photo grid with GPS/timestamps.
Excel/CSV Export
Export all inspection data points as structured Excel spreadsheets for integration with your existing systems, compliance archives, or bulk data analysis.
Admin Review Dashboard
Operations team reviews every submitted inspection — approve, flag with notes, or request re-inspection. Photo viewer with GPS/timestamp overlay and AI QC results per photo.
Download Photos as ZIP
One-click download of all inspection photos bundled as a ZIP archive from both admin and client order detail pages.
Enterprise & Multi-Tenancy
Built for organizations managing thousands of inspections across multiple clients
Multi-Client Tenancy
Full organization isolation with per-client data scoping. Each client sees only their own orders, analytics, and team members. Admins have cross-org visibility.
Client Self-Service Orders
Client users create inspection orders directly from their dashboard. Auto-generated order numbers and automatic magic link delivery to borrowers upon creation.
Bulk Order Import (CSV)
Upload hundreds of orders at once via CSV with validation, error reporting per row, and batch magic link sending. Includes downloadable CSV template.
SLA/Turnaround Tracking
Configurable SLA hours per client organization (default 72h). Automatic overdue flagging, SLA status badges on dashboards, and compliance percentage tracking.
Billing & Invoice Management
Auto-generated monthly invoices based on completed orders. Full invoice lifecycle (draft, sent, paid, overdue) with line items linked to individual orders.
Team Management & Roles
Organization-level roles (org_admin, member, viewer) with invite-by-email onboarding. Admin roles (super_admin, operations, billing) with granular access control.
Audit Trail & Compliance
Comprehensive audit log capturing all significant actions — order creation, status changes, exports, logins — with user, timestamp, IP address, and details JSON.
Enhanced Client Onboarding
Rich multi-section onboarding form: company details, billing contacts, escalation contacts (L1/L2), service configuration, payment terms, pricing tier, and industry classification.
Client Self-Registration
Public registration page where prospective clients submit their organization details. Auto-creates the org, sends a welcome email, and notifies the PropSight team for activation.
API & Integrations
Enterprise-grade API for LOS integration, webhooks, and automation
REST API v1
Full REST API with endpoints for creating orders (POST /api/v1/orders), listing orders (GET /api/v1/orders), and retrieving order details (GET /api/v1/orders/:id).
API Key Authentication
SHA-256 hashed API keys with organization scoping. Support for read-only and full-access permission levels enforced at the middleware layer.
API Rate Limiting
100 requests/minute per API key with X-RateLimit-* response headers. Returns 429 Too Many Requests when exceeded, protecting platform stability.
API Key Rotation
Generate new API keys with a 24-hour grace period for the old key. Seamless rotation without downtime for your integrations.
Webhooks (HMAC-SHA256)
Real-time event notifications for order.created, order.submitted, order.approved, and order.flagged. HMAC-SHA256 signed payloads with retry logic (3 attempts, exponential backoff).
Webhook Management UI
Create, pause, delete, and monitor webhooks. View delivery history, retry failed deliveries, test endpoint connectivity, and export delivery logs as CSV.
API Usage Analytics
Track call volume per key with daily charts, endpoint breakdown, and trend metrics. Usage logging middleware captures endpoint, method, status, and response time.
Interactive API Documentation
Full API docs page with code snippets in cURL, Python, and JavaScript/Node.js. Copy-to-clipboard buttons, Try It panels, and webhook event testing tools.
Weekly Email Digest
Automated weekly digest for org admins covering SLA compliance, order stats, API usage volume, and webhook health — delivered every Monday at 9 AM.
AI-Powered Features
Machine learning and LLM intelligence embedded throughout the platform
Real-Time Photo QC
LLM Vision analyzes every photo as it's captured — checking for blur, poor lighting, incorrect subject, and obstruction. Instant pass/fail with confidence scores.
Property Condition Score (1-100)
AI analyzes all photos and form data to generate a comprehensive property condition score with sub-category breakdown: exterior, interior, maintenance, and safety.
AI Report Narrative Generation
LLM-powered executive summary generation that synthesizes inspection data, photos, and scores into a professional narrative included in PDF reports and web reports.
Fraud & Duplicate Detection
GPS verification (photo location vs. property address), timestamp analysis (reasonable capture timeframe), device fingerprinting, and multi-device detection with risk badges.
Intelligent QC Learning
Tracks reviewer override decisions (when humans disagree with AI). Confidence scoring, override rate analytics, and per-label accuracy breakdown for continuous improvement.
SLA Breach Prediction
Predictive model flags orders likely to miss their SLA deadline based on current age, status, and historical completion patterns. Proactive alerts before breaches occur.
Communication & Notifications
Multi-channel messaging keeping all parties informed throughout the process
In-Platform Messaging
Full inbox system with conversations between PropSight and client organizations. Categories (General, Order-related, Billing, Support), read receipts, and timestamps.
SMS Notifications (Twilio)
Magic link delivery, Day 3 escalation reminders, and nudge messages sent via Twilio SMS directly to homeowner/borrower phone numbers.
Email Notifications (SendGrid)
Branded HTML emails for magic links, Day 5 urgency reminders, submission confirmations, approval notifications, and welcome emails for new registrants.
Automated Escalation Chain
Configurable multi-stage escalation: Day 3 SMS reminder → Day 5 urgency email → Day 7 client organization alert. Runs daily via scheduled cron job at 9 AM Pacific.
Manual Nudge Button
PropSight admins can manually nudge borrowers at any time with a one-click button that resends the magic link via SMS and email.
Client Notifications
Automatic email to client org when their borrower submits an inspection, when it's approved by admin, or when it's flagged for review.
Owner Alerts
Platform owner receives instant notifications for critical events: new client registrations, system errors, and operational alerts.
Client Experience
Self-service portal empowering clients to manage their inspection programs
Client Dashboard
Dedicated portal with order management, status tracking, analytics, team management, and messaging — all scoped to the client's organization.
Custom Inspection Templates
Per-client configurable photo requirements. Clients define which photos are required, optional, or not applicable for their specific inspection programs.
Interactive Web Reports
Shareable public web report pages (/report/:token) with photo gallery, lightbox viewer, map with GPS markers, AI scores, and executive summary — no login required.
White-Label Co-Branding
Client logos appear alongside PropSight branding on PDF reports. Client portal sidebar displays their own organization logo and primary color.
Revision/Re-Inspection Workflow
Request re-inspections on flagged orders with specific notes. New magic links generated and sent to borrowers with revision instructions. Full revision history tracked.
Client Analytics
Total orders, completion rate, average turnaround time, orders by status breakdown, volume over time charts, and SLA compliance percentage.
Order Status Timeline
Visual timeline component on every order showing the full lifecycle: Created → Link Sent → Opened → Photos In Progress → QC Complete → Under Review → Delivered.
Homeowner Experience
Frictionless mobile-first experience designed for maximum completion rates
No App Download Required
Homeowners access the inspection flow via a magic link in their browser — works on any smartphone without installing an app or creating an account.
Gamification & Progress
Circular progress ring, encouragement messages ('Great shot!', 'Nailed it!'), streak counter for consecutive accepted photos, and milestone celebrations at 3, 5, 10, and 15 photos.
Time Estimates
Real-time estimated time remaining based on photos left to capture. Sets expectations and reduces abandonment.
Skip Non-Applicable Steps
Homeowners can skip photos that don't apply to their property (e.g., no basement, no staircase) and proceed directly to the form.
Multi-Language Support
Full English and Spanish language support with a toggle on the magic link landing page. All photo hints, form labels, and confirmation screens translated.
GPS & Timestamp Verification
Every photo automatically captures GPS coordinates and timestamp metadata, providing a fraud-resistant audit trail without any extra effort from the homeowner.
Real-Time Quality Feedback
Instant green checkmark on photo pass, immediate retake prompt on fail. Homeowners know exactly what's needed without waiting for manual review.
Analytics & Predictions
Data-driven insights to optimize operations and predict outcomes
Predictive Analytics Dashboard
Admin-only dashboard (/admin/predictive) with SLA breach predictions, photo retry rate analytics, regional completion times, and client volume trends.
Photo Retry Rate Analysis
Identifies which photo types are hardest to capture (highest retry rates), enabling targeted improvements to instructions and AI QC thresholds.
Seasonal Pattern Detection
Day-of-week distribution analysis revealing when inspections are most likely to be completed, helping optimize scheduling and staffing.
Client Volume Forecasting
Order velocity trends per client organization to predict upcoming volume and proactively manage capacity.
Regional Performance
Average completion time broken down by state/region, identifying geographic areas that may need additional support or different approaches.
Live Inspection Tracker
7-stage visual progress bar showing real-time inspection status with photo count progress (e.g., '8/15 photos') during active capture sessions.
Branding & Customization
Fully branded experience for PropSight and every client organization
PropSight Platform Branding
Red, white, and blue color scheme with PropSight logo throughout — admin sidebar, landing page, PDF reports, homeowner flow header, and email templates.
Dynamic Client Branding
Each client organization's logo and primary color automatically applied to their portal sidebar, homeowner inspection flow, and co-branded PDF reports.
White-Label PDF Reports
PDF reports display both PropSight and client logos. Professional layout with navy header bars, bordered data cells, and clean photo grids.
Branded Email Templates
All system emails (magic links, reminders, notifications, welcome emails, weekly digests) use PropSight-branded HTML templates with consistent styling.
Client Logo Management
Organizations can upload and update their logos via the branding endpoint. Logos are stored in S3 and served via CDN for fast loading.