Privacy Policy

1. Introduction

PropSight ("we," "us," or "our") operates the PropSight Property Inspection Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile inspection interface, and SMS messaging services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address provided by your lender, loan servicer, or inspection company when scheduling a property inspection.
• Property Information: Subject property address, property type, occupancy status, and condition details submitted during the inspection process.
• Photos and Media: Property photos uploaded during the inspection process.
• Usage Data: Information about how you interact with our platform, including access times, pages viewed, and device information.
• Communication Data: Records of SMS messages and emails sent to you as part of the inspection workflow.

3. How We Use Your Information

We use the information we collect to:

• Facilitate property inspection workflows between lenders, inspection companies, and homeowners/borrowers.
• Send transactional SMS messages and emails containing inspection links, reminders, and status updates.
• Generate inspection reports for the ordering party (lender or inspection company).
• Improve our platform's functionality and user experience.
• Comply with legal obligations and enforce our terms of service.

4. SMS Messaging

When your lender or inspection company orders a property inspection and provides your phone number, you may receive transactional SMS messages from PropSight. These messages include:

• An initial message with a link to complete your property inspection.
• Reminder messages if the inspection has not been completed (maximum of 3 messages per inspection order).

We do not send marketing messages. All SMS communications are strictly transactional and related to your scheduled property inspection. Message and data rates may apply. Message frequency varies based on inspection status.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Ordering Parties: The lender, loan servicer, or inspection company that ordered the inspection receives the completed inspection report and associated data.
• Service Providers: Third-party services that help us operate our platform (e.g., Twilio for SMS delivery, SendGrid for email delivery, cloud hosting providers).
• Legal Requirements: When required by law, regulation, or legal process.

Your information will not be shared with third parties for marketing or promotional purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inspection data is retained in accordance with industry requirements for mortgage and lending documentation.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of SMS messages by replying STOP to any message.
• Request information about how your data is used by replying HELP to any SMS message.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: